Welcome to Ganovi & Co.
All items are created and handmade (not mass produced) so kindly note that no 2 handmade items are 100% same. I love custom orders and bringing your vision to life, so if you don’t see something you want, be sure to contact me!
Please double check all information during checkout. Changes are only available if production hasn’t started on your order.
**Please note that our Coffee mugs are single sided designs and for right hand users. If you want otherwise, please contact us first.
***Submitting your photo or artwork for any photo gifts items means you have access to the photo/artwork and I am permitted to use the finished products in my Etsy shop, website social media and so on.
CHANGES TO YOUR ORDER:
If you need to request changes to your order, you must do so within 4 hours of purchase. If the item has already gone into production, no changes can be made.
CANCELING AN ORDER:
If you wish to cancel your order for any reason, you must request cancellation WITHIN 4 HOURS of purchase as the processes of orders commence as fast as possible after they are placed. If your order is already is the production period, I will not be able to process a cancellation and issue a refund and if I must, I will deduct 20% from what you paid for my time
REFUND AND EXCHANGE
All items are made to order, to your specifications in terms of color, personalization, etc. Due to this high level of customization with every single order, all sales are final. Items are not returnable or refundable. If there is an issue with your item, notification must be made WITHIN 48 hours of receipt of the order. ** If there was an error on my part, a picture will be requested for verification and then item will be replaced ASAP**
Thank you for your understanding